Arby’s apologizes after worker refuses to serve police officer

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PEMBROKE PINES, Fla. – The Arby’s restaurant chain is apologizing after an employee at a South Florida location refused to serve a police officer. Pembroke Pines Police Chief Dan Giustino says the Atlanta-based company’s chief executive officer and senior vice president of operations contacted him Wednesday afternoon, just hours after Giustino publicly announced the slight against one of his officers.

Arby’s also put out a news release saying the company respects and supports police and that disciplinary action would be taken.

“We take this isolated matter very seriously as we respect and support police officers in our local communities. As soon as the issue was brought to our attention, our CEO spoke with the Police Chief who expressed his gratitude for our quick action and indicated the case is closed,” the company said in a statement to WTVJ. “We will be following up with our team members to be sure that our policy of inclusion is understood and adhered to. Further, we will be following through with disciplinary action up to and including termination of the employees involved, as appropriate.”

An incident report says a police sergeant attempted to order at the Arby’s drive-thru, about 20 miles north of Miami, Tuesday evening. A manager explained the drive-thru worker didn’t want to serve her because she was a police officer. The manager ordered the employee to serve the sergeant, but after that, she said she no longer felt comfortable eating the food.

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